In a business age increasingly reliant on voice mail, fax correspondence, and internet communication and focused on cost-cutting measures, the overall customer service "experience" often suffers as a result. Have you called a company only to be put on hold or get lost in an endless maze of voice-mail menus? Do you regularly encounter customer service agents unwilling to help or listen, or simply unable to address your issues? Tired of talking to a revolving door of sales representatives, many of which you’ll never meet or are lacking industry expertise? Sound too familiar?
Well look no further…Innovative Business Products (IBP) has arrived on the scene to change the way YOU experience customer service.
What is IBP? Established in 2002, IBP, with 45+ years of collective industry experience, is a Minneapolis-headquartered company that delivers recording media products and offers related duplication equipment through a high-touch, customer service-friendly experience. We are committed to partnering with our customers and vendors by building long-term, personal relationships.
More specifically, we are the following:
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An authorized distributor of professional blank audio/videotape and data media of prominent manufacturers such as FUJI, Sony Maxell and others… You need it, IBP has it (or can get it)
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A provider of replication/duplication, packaging, and fulfillment services for VHS, CDR, DVD-R and other miscellaneous tape and data media formats
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A supplier of CD/DVD desktop duplicators, printers, and recorders as well as removable and back-up tape drives. We feature Microboards and Condre products, including Pioneer, Primera, Quantum, Rimage, and Taiyo-yuden technology.
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A professional media storage solution provider, including cabinets, shelving and high density storage systems
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We believe in a 3-pronged approach to earning your business: consistent and competitive pricing, exceptional customer service, and relationship-building efforts that keep you calling time and time again. We are aware of the competitive landscape and know you have many choices. We respect your ability to choose. Ultimately, it is the IBP "experience" which distinguishes ourselves from the competition. We promise to answer your call/questions and to take your order by a live, friendly IBP team member. We promise to have in-stock inventory of YOUR specific media requirements; if we’re out, we’ll get it quickly. If mistakes occur, we promise to fix them, effectively and efficiently. You and your business requirements are unique; we promise to visit in-person to understand you and to cater to your needs more effectively. Finally, we promise to listen; we cannot make improvements without your feedback. It is the "little things" – error-free and efficient business transactions, timely delivery, problem solving, proactive communication, faces-with-names, listening – that matter. Call it corny…call it "old school". IBP is committed to delivering you those little things every day. No exceptions.
Interested??? Looking for more information? Need to place an order? We encourage you to call us at 877-420-7880, order on-line, contact our sales/customer representatives via e-mail or simply request more information by filling the "Information Request"section of our website.
Choosing a dependable and reliable vendor may be difficult; working with them shouldn’t be. Let Innovative Business Products be your one-stop shopping choice for your recording media products and services. It’s doing the "little things" that matter. Innovative solutions with an "old school" approach…That’s IBP.
Thank you for visiting. We look forward to hearing from you.
Best Regards,The Innovative Business Products Team
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